Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community. Modern web agents can read, but few can see holistically. Despite rapid progress in multimodal LLMs, today's models falter when asked to visually ground UI elements, reason over DOM structures, or edit complex layouts across diverse languages and domains. WebMMU is our attempt to course-correct.

Save your time and sanity with shareable ticket links in Alloy Navigator! Just Shift-click a ticket number and instantly get a quick direct link with the ticket summary, ready to share. No more annoying back-and-forth or endless copy-pasting! It’s super effective, easy, and shows respect to your teammate. Shareable links work everywhere in Alloy Navigator — in change requests, purchase orders, assets... It’s one of our favorite features, and we hope it becomes one of yours too!

Revolutionizing IT & Security: Empower Your Workforce with Ivanti’s End-to-End AI Platform Dive into the modern workplace, where complexity and security threats are on the rise. See how Ivanti’s AI-powered IT and Security platform is changing the game by managing, automating, and protecting every device on your network, while keeping your mobile, global workforce in sync and productive. Learn how Ivanti unifies your technology ecosystem, supercharges your team’s impact, and empowers them to take on bigger challenges.

AI-suggested solutions in Alloy Navigator surface answers from past tickets and knowledge base articles—fast. No guessing, no digging! Get quick, relevant suggestions based on your team’s real history and keep internal knowledge alive, even when people move on. In this video, we used gpt-4o-mini for completions and text-embedding-3-large for generating embeddings from OpenAI. Works great for IT support teams, help desks, and service desks looking to automate responses, improve resolution times, and make the most of their internal knowledge.