Operations | Monitoring | ITSM | DevOps | Cloud

Digital transformation is a strategic initiative of the federal government and has been for years, but adequate funding has never been appropriated. Digital transformation is essential within all areas of government, to deliver services faster, more reliably, and securely. In order to keep up with the global expansion of digitalization, government agencies must modernize their IT and security infrastructure.

Bloomfield, NJ – May 4th, 2021 — Alloy Software, a leading provider of IT Service Management and Asset Management solutions, announced today that it was named the winner of a Gold Stevie® Award in the IT Service Management category in the 19th Annual American Business Awards® today. All judges praised Alloy Software for its achievements and highest customer satisfaction ratings.

Have you ever considered integrating shared services teams into your organization’s existing operation? If you are committed to driving efficiency across your organization, there has never been a better time to explore the utilization of shared services teams for improved customer experiences. In this guide, we will break down the potential benefits of shared services teams. There is an undeniable link between customer satisfaction and organizational structure.

Customers expect products and services to work. When they don’t, customers want fast, permanent solutions. But delivering against that expectation is easier said than done. Multiple barriers stand in the way of your organization delivering the seamless experiences customers expect. Let’s explore five ways to improve customer service.

Did you know that an average worker spends approximately 3 hours per 8 hour workday in personal or unproductive work? A significant amount of time is lost in repetitive or administrative tasks, which do not aid in increasing project productivity. Instead, they adversely impact employee satisfaction and efficiency by robbing substantial project time. As such, improving workflow productivity and efficiency has become a key challenge for organizations today.

Studies consistently show that a positive UX (user experience) drives revenue growth, repeat business and brand loyalty. Here’s a good example: in Robert Pressman’s book Software Engineering: A Practitioner’s Approach, he writes “For every dollar spent to resolve a problem during product design, $10 would be spent on the same problem during development, and multiply to $100 or more if the problem had to be solved after the product’s release.”