Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team.

Break language barriers inside your Service Desk! AI instantly translates your messages or descriptions, making it simple to stay connected with your teammates and users. In this video, we used gpt-4o for completion and translation. Perfect for global IT support teams, help desks, and service desks who need fast, reliable communication without the language gap. AI translation and other AI-powered writing assistance arrived in the Fall 2024 release of Alloy Navigator, available in both Enterprise and Express editions.#AlloyNavigator.

Discover how the ServiceNow Puppet Spoke integration streamlines automation, eliminates bottlenecks, and empowers users with self-service capabilities - all without needing expertise in Puppet Enterprise! This demo showcases the integration's potential to transform IT workflows by combining the power of ServiceNow and Puppet.

IT landscapes are vast, widespread, and increasingly complex–demanding tools that don't simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and ML capabilities into everyday ITOps. In this session, master intelligent analyses that pave the way for insightful SRE dashboards and comprehensive compliance reporting.

What is ITSM? In this beginner-friendly video series, we break down IT Service Management in the simplest terms possible so you can understand how it impacts businesses today. Whether you’re a student, IT professional, or business owner, you’ll learn the fundamentals of ITSM, its key processes like incident management, change management, and service request handling, and why it’s essential in 2025’s fast-paced digital world. By the end, you’ll know exactly how ITSM streamlines operations, reduces downtime, and improves service quality.

Major enhancements are planned for the Apple ecosystem, focusing on app management and productivity improvements. Ivanti's platform will receive updates to enhance security and manageability. Upcoming features include improvements to the admin experience, fixes for username errors during sync, and new capabilities for controlling configuration distribution, all aimed at enhancing user experience and operational efficiency.

In the sixth episode of Masterclass 2025, learn how to set up the essential change management configurations in ServiceDesk Plus Cloud. We will go over how to build change templates for the various change types, craft a visual workflow builder for deploying changes, and leverage release and project management capabilities to ensure the successful deployment of changes.

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