Operations | Monitoring | ITSM | DevOps | Cloud

IT problems repeat themselves. Every time a technician solves the same issue from scratch, your MSP loses time—and your clients wait longer than they should. In this tutorial, we walk through Solutions Management in MSP Central: how to document fixes, use Zia AI to generate solution articles, set review dates, and publish content directly to the Self-Service Portal—so both your technicians and your clients can resolve issues faster, without starting from zero every time.

The most common tickets in your queue are telling you exactly what's missing from your documentation. Review what people need help with most — that's your priority list. Watch the full IT Leadership Lab session.

An AI agent is only as useful as the job you can safely hand it. In this Zero Ticket Minute, Ian Coppock, Resolve Customer & Partner Marketing Manager, breaks down why enterprise AI is moving toward purpose-built agents with defined roles, scoped permissions, and real guardrails. That is the foundation for autonomous IT operations and Zero Ticket IT. Subscribe for weekly insights on AI, IT automation, and where enterprise operations are heading.

Discover how LogicMonitor and IBM, alongside Edwin AI, are transforming modern IT operations. In this panel discussion, Garth Fort (Chief Product Officer at LogicMonitor) and industry experts break down how businesses are moving past basic observability to embrace self-healing automation and autonomous IT across complex hybrid environments.

The new Spike app for Slack brings incident response into the channel your team already works in. This walkthrough covers the @Spike AI assistant, the redesigned incident alert template, Statuspage syncing, and on-call overrides. To get started, head to Slack settings inside Spike and reconnect the app. Chapters Statuspage syncing is available on all plans. Spike is an incident response and on-call management platform. Alert routing, escalation policies, on-call schedules, and incident management, built for engineering teams.

The new Spike app for Slack brings incident response into the channel your team already works in. This walkthrough covers the @Spike AI assistant, the redesigned incident alert template, Statuspage syncing, and on-call overrides. To get started, head to Slack settings inside Spike and reconnect the app. Chapters Statuspage syncing is available on all plans. Spike is an incident response and on-call management platform. Alert routing, escalation policies, on-call schedules, and incident management, built for engineering teams.

Pre-install scripts mean a malicious package can compromise a developer's laptop the moment it's pulled – no build, no deploy, no install required. That breaks the old model where scanning catches a bad package after the fact, when it's already too late. The fix is active policy enforcement at the point of pull, using signals like package age, signed provenance, and maintainer trust to filter out malicious packages before they ever land.

Discover Steven’s journey with Ubuntu in this interview at Google Next.

In this episode of Grafana's Big Tent, hosts Mat Ryer (Senior Director of AI, Grafana Labs) and Tom Wilkie (CTO, Grafana Labs) sit down with Eric Burns, Field Executive Architect at Anthropic, to talk about building trust between tech and business execs, why Anthropic bet early on running across every major cloud, and what it was like watching large language models go from "interesting" to "obviously the future" in real time.

This video explains how to trace a user through older or inaccessible services using identifiable information like emails or usernames when OpenTelemetry traces are unavailable.