Digital Experience Monitoring

The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.


Catchpoint Digital Experience Score Is An Industry-First

Catchpoint recently announced the Digital Experience Score. This score is the first all-encompassing metric to represent all essential drivers of digital end-user experience. With pressure on IT teams ever growing to fix the IT issues of a remote workforce, we wanted to make troubleshooting as straightforward as possible. The score provides IT teams tasked with improving employee experience with a quantifiable measurement of what each employee is experiencing digitally.


Nexthink Named Customers' Choice in 2021 Gartner Voice of Customer Report

The Nexthink team is excited to announce that we have been recognized in the September 2021, Peer Insights ‘Voice of the Customer’ report. Customers submitted over 150 reviews with an overall star rating of 4.6 (out of 5) and an impressive 4.7 rating (out of 5) for ‘Support Experience’ as of July 2021. Our team at Nexthink takes great pride in this distinction, as customer feedback continues to shape our products and services.

Service Watch Digital Experience Monitoring

Digital Experience Monitoring (DEM) solutions like Exoprise Service Watch provide the ultimate measure of how IT services and assets are enhancing - or not - the productivity of the business and employees no matter where they work. In this day and age, monitoring is crucial. The future of work is all digital, all connected, and all kinds of complicated.

Troubleshooting Office 365 Issues Made Simple

Do you often ask yourself the question – Is there an Office 365 problem today? While you try to find the answer, your customers (end-users) complain because they can’t access their business applications. Apart from all this, your boss needs an immediate status update. Trust me. It doesn’t feel great to be in that situation. And we know it.


Green IT and DEX: Impactful Change Through Employee Experience.

The fast-paced adoption of digital workplace technologies provides fantastic opportunities to improve digital employee experience (DEX). But it comes at a cost. Digital technology has a serious—and increasing—impact on our environment, with a carbon footprint of about 4% of global carbon emission (that’s more than the aviation industry’s 2.5% contribution).


5 Best IT Experience Practices Your Team Can Make Today

If you were to put 100 enterprise tech leaders in a room together and ask them if they think their company’s employee experience is dependent upon IT, I’m certain all would agree it is. But I’m also certain those 100 wouldn’t know: For IT decision-makers, the devil is in the details. Many are judged by uncompromising Service Level Agreements (SLAs) and shoddy survey data, not comprehensive digital experience trends and indexes.


Incident Review - Akamai Performance Degradation Slows Down Major Websites Worldwide

This summer has seen a series of outages and performance degradations from some of the world’s most widely used CDNs, including the June 8, 2021 Fastly outage (owing to DNS or configuration issues) and an Akamai outage on July 22, 2021 (also likely caused by DNS failure).

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6 Use Cases for Digital Experience Monitoring

If you live and breathe in the technology industry, chances are you are hearing Digital Experience Monitoring a lot these days. So what is Digital Experience Monitoring (DEM), and why is IT obsessed with it? With a remote-first culture brewing in every company, IT needs to ensure that employees on their machines are productive and satisfied with the performance of typical enterprise applications such as Microsoft 365, Salesforce, Workday, etc. A DEM solution collects application and desktop user experience (UX) insights holistically, giving IT a broader context for troubleshooting performance issues. Let's discuss six use cases for DEM.