Operations | Monitoring | ITSM | DevOps | Cloud

Microsoft 365

The latest News and Information on Microsoft 365 and related technologies.


Simple Steps to Troubleshoot Teams Rooms Devices with Vantage DX

Detecting issues with a Teams Rooms device or overall meeting experience is critical to ensure the best ROI out of your Microsoft Teams Room (MTR) investment. But, that’s made difficult because only a small fraction of users actually open tickets. Martello Vantage DX can be configured to alert on changes in every device parameter that you can possibly track, ensuring that users in every MTR get the best quality call possible at all times.


How To Solve Difficult Remote Work Problems

Before the pandemic, capturing your users’ experience was simple because just about everyone was in the office, and you had traditional on-premises systems in place. Nowadays, remote work and hybrid access and usage patterns are much more varied. Work hours, 24×7 availability, collaboration, networking, hybrid, etc. all lead to difficulties in understanding employee Digital Experience.

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How ITOps Uses Real-Time Monitoring for Easy Fixes

Here's a scenario. All your enterprise apps are running fine, as you expected. Maybe your team wasn't impacted by the Microsoft 365 outage a couple of weeks ago. Good for you! But don't let past application performance predict current performance. Instead, choose real-time monitoring to efficiently manage your network and proactively resolve app health issues at any time. That way, the IT operations (ITOps) team has visibility into your entire digital estate and pinpoint services unavailable to end-users.


4 Key IT Operations Practices for Better Management

Here we go again. If 2022 wasn’t enough, there are new challenges in 2023 staring right at information technology leaders. As interest rates rise and consumer demand slows, companies plan to cut costs and do more with less. But what does all this mean for you? Amid this uncertainty, the IT operations department must adapt well to these changes. Because if they don’t, the business they support will be disadvantaged.


Get the Top 15 Microsoft Teams Alerts to Track Call Quality

To say that IT professionals have a lot on their plates is an understatement and when managing Microsoft Teams, many feel inundated by Microsoft Teams alerts. Since Microsoft Teams is the ubiquitous platform for communication and collaboration in modern workplaces, optimal Teams performance is critical. Microsoft Teams can experience performance issues that can have a significant impact on productivity.


New Microsoft 365 Monitoring Suite

Today, we’re excited to announce the rollout of our Microsoft 365 monitoring suite availability and quality solution. And, you can get it now! It can be deployed into any branch office using Apica Private Agents or through dedicated hosting to allow customers to test from the cloud. With the Apica Ascent platform customers can now get detailed reports and visualizations to identify the root cause of any performance problems in Outlook, Exchange, SharePoint, OneDrive for Business, and Teams.