Moogsoft: Transforming L1 from Catch & Dispatch to Guardians of Development

Level 1 support staffers too often “catch and dispatch” tickets automatically without attempting to resolve the issues, mostly because they lack the required knowledge.

This overwhelms the developers and engineers receiving these tickets.

This session explains how Moogsoft AIOps’s inference capabilities empower Level 1 staff to solve more of these operational issues.

Who says there's no such thing as a free lunch? After the event, all attendees will receive an Uber Eats or Deliveroo voucher so you can order your favorite lunch on us!