Operations | Monitoring | ITSM | DevOps | Cloud

Participants are welcomed to a session titled "Observability Simplified," focusing on user experience, application performance, and network behavior. This second part of a three-part series highlights how the Splunk Observability Cloud and Cisco ThousandEyes can create a unified view of applications, infrastructure, and network performance. Key discussions include addressing siloed troubleshooting, enhancing visibility, and a live demo showcasing how to identify network issues affecting application performance. Attendees are encouraged to participate in the Q&A and are reminded that the session will be recorded for future reference.

The documentation might be perfectly accurate — but if the timestamp says 2019, nobody's reading it. Updating the date after a review sends the signal that yes, someone checked this recently and it still holds up. Watch the full IT Leadership Lab session.

In this video, learn the difference between SLA, SLO, and SLI and why understanding each one is essential for delivering reliable IT services. Discover how these three service level metrics work together and why tracking the right one helps improve service reliability, customer satisfaction, and operational performance. Whether you're an IT operations professional, SRE, DevOps engineer, or service manager, this video explains SLA, SLO, and SLI in simple terms so you can build measurable goals and realistic service commitments.

������ �������� ������������ ���� ��������! This month, we're bringing you two new ManageEngine Marketplace extensions for ServiceDesk Plus Cloud that help bridge the gap between your monitoring tools and your service desk. With the Grafana extension, alerts automatically create and resolve tickets in ServiceDesk Plus Cloud—eliminating manual ticket creation and ensuring incidents are tracked the moment they're detected.