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The latest News and Information on IT Service Management, Service Desk and related technologies.

AI Smart Search: Find and Filter Your Assets Quicker Using Natural Language!

Say goodbye to tedious manual searches and hello to effortless asset discovery. With Smart Search, you can use natural language queries to find what you need in seconds. Simply type "computers in Buenos Aires" or any other everyday phrase to get instant results. Designed specifically for IT environments, Smart Search understands and processes industry-specific terminology. Learn more about how this feature can simplify your daily operations.

Why You Can't Afford to Ignore Software Supply Chain Attacks

Ivanti’s 2025 State of Cybersecurity Report revealed that just 1 in 3 organizations feel prepared to protect themselves from software supply chain threats. With attackers increasingly targeting third-party dependencies, supply chain attacks may become a painful Achilles heel for cybersecurity if organizations continue to overlook them.

Windows 10 Support: What You Need to Know

Windows 10 Support: What You Need to Know Windows 10 is approaching its end of support, with the final update set for October 14th. Users can access extended security updates for three years via an annual subscription, which requires a key for installation. Ivanti will also offer support for these updates, providing an add-on license for existing users. It's recommended to plan for the initial updates, which will start in November.

Kubernetes Monitoring in 2025: The Complete Guide to Cluster Visibility

Modern cloud-native applications rely on Kubernetes as their leading container orchestration platform. The adoption of Kubernetes in 2025 has achieved remarkable heights, making it the primary operator of vital enterprise systems across financial technology and healthcare organizations. Kubernetes environments continue to grow increasingly complex, and their dynamics are evolving, so monitoring has become an essential strategic practice.

Enhancing Service Request Workflows with Automation for ITSM and Neurons

Enhancing Service Request Workflows with Automation, ITSM, ITAM and LOB 2025 Neuron spots integration updates improve service request workflows by enabling automation through bots. Users can now utilize a self-service UI to request software distribution by selecting devices and submitting requests. The workflow includes approvals and other steps, focusing on software distribution. A dedicated bot automates application distribution, triggered by service requests, showcasing the broader potential of automation bots.

Windows 10 & Office Updates Product Marketing #shorts #patchmanagement #patchtuesday

Windows 10 & Office Updates Product Marketing Windows 10 updates reveal 87 vulnerabilities, including known exploited ones. Windows 11 also faces vulnerabilities, especially with Citrix. A specific issue with broker xe and Windows Defender is highlighted, with a fix anticipated. Server 2022 has three vulnerabilities, including Citrix. Office updates for 2016 and Android tackle critical vulnerabilities, stressing the need for regular updates. SharePoint server updates address five important vulnerabilities.

Achieve Full Visibility: How External Attack Surface Management (EASM) Reduces Risk

Achieve Full Visibility: How External Attack Surface Management (EASM) Reduces Risk Your organization’s attack surface is bigger than you think — and what you can’t see can hurt you. Many internet-facing assets go undetected by traditional tools, especially those without agents, leaving gaps in your security posture.