Stop shipping features, it might save you w/ Eran Kampf (VP of Eng)

When incidents pile up fast enough, every part of the company bleeds: support is fielding angry customers, AEs are on apology calls, and engineering is burning cycles on retrospectives instead of shipping.

For Eran Kampf (VP of Engineering at Twingate) where the product is the network, that was the moment he made a call most engineering leaders won't: stop all feature work for a quarter and fix reliability.

In this episode, Eran walks through what lead to that decision, why best-in-class engineering practices (full test coverage, Terraform provisioning, comprehensive monitoring) turned out to be just the baseline for four nines and what it took to rebuild trust internally and with customers.