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Nexthink: Innovation from the Swiss Alps - a Pioneering Proactive IT Solution

Near Lausanne, at the heart of the Swiss Alps where innovation meets tradition, Nexthink is developing a ground-breaking proactive IT solution. Founded in the early 2000s at EFPL’s Artificial Intelligence Laboratory, Nexthink opened its first offices at Lausanne and quickly gained global recognition for its efforts to optimize IT based on the user perspective and to proactively enhance the IT experience – and the working life – of workforces everywhere.

Evolving Corporate Sustainability Solutions: An Interview with Sebastien Duprez & Nina Zellweger

As the world continues to feel the pressure of climate change, more and more actors in the private sector are implementing solutions to reduce their carbon emissions and slow down global warming. For many organizations, technology is a major focus in their carbon reduction strategy. And most emissions are linked to digital workplace equipment. In fact, the workplace represents 70% of overall IT-related emissions.

Are Your Automations Doing Enough? 3 Signs Your Automation Strategy Falls Short

Are your task automations requiring too much manual intervention? Today, task automations help IT solve issues by automatically executing tasks or processes. With task automations today, each step needs to be manually run, checked, and depending on the outcome, followed up by another action. While this kind of automation can streamline operations and improve efficiency, it fails to address more complex issues. That’s where an orchestration engine, like Nexthink Flow, comes in. With orchestration.

Elevating DEX: Nexthink's AppLearn Acquisition Marks a New Era

In the early days of Nexthink we had a whimsical way of articulating what we were working to achieve. “We want to develop a kind of digital guardian angel,” we’d say, “sitting on the shoulder of the employee, ensuring they are getting the most out of every working hour: productive and enjoying their work, without sacrificing a single minute to IT issues or application problems.".

Enhance Employee Engagement with Parametric Campaigns

In today's digital workplace, IT-employee engagement is crucial for communicating timely information, fixing issues collaboratively, and understanding employees’ experience with technology. At Nexthink, we have met this evolving need with our investments in engagement campaigns. And now, we are pleased to introduce the newest innovation to connect IT and employees: parametric campaigns.

Experience Everywhere Wrap Up: Electric Energy Around the World

The Experience Everywhere tour is a wrap, and what a tour it was! We had an incredible time meeting up with our customers, partners, and DEX practitioners from all around the world to share expertise, learn, and grow. If you couldn’t make it (or even if you could) – you can relive all the action now over on our Experience Replays. Below, we asked a few Nexthinkers to send us their thoughts on each of the four Experience locations.

Nexthink Amplify & the Power of Unified Information

In the world of IT support, where time is always ticking and employee satisfaction is on the line, removing inefficiencies in ticket resolution can be nothing short of a game-changer. One major source of inefficiency in nearly every service desk operation relates to the process of obtaining and confirming information about users and devices. Comprehensive and unified information about a device and/or a user typically isn’t immediately available, and gathering it is a major burden.

Promoting & Protecting the Patient Experience: How HBL ICT Put People at the Center of their IT Strategy

Patient care is the core of the mission for the HBLICT team. Serving more than 1.2 million adults and children in Hertfordshire, West Essex, Bedfordshire and East England, they provide a range of community health services and hold the highest standards for their care. Achieving this high quality of care requires a dedication to patient experience – and a dedication to the experience that their clinical staff have with technology.

Resolving VPN Issues Without Manual Intervention: Qualcomm Incorporated and Nexthink Flow

VPN issues are easily some of the most common digital workplace problems to plague end user computing (EUC) teams. When the VPN crashes or falls out of compliance, it can have a disproportionate impact on employee experience. Monitoring and managing VPN performance is a top priority for many of our customers – including Qualcomm Incorporated. Qualcomm had a known VPN issue taking place in their environment impacting 90% of their workforce.