This video shows how data is ingested from 3rd party systems, transformed, and moves through PagerTree to ultimately notify Account Users.

1. A 3rd party software sends PagerTree data.
2. The PagerTree integration accepts the data, transforming it to an alert.
3. (Optional) A router, matches conditions and performs actions on the alert.
4. The alert is routed to a team.
5. The alert uses the team's on-call schedule, notifying account users current on-call for the escalation layers.
6. (Optional) Notification Rules can customize notification channels to notify the user on.
7. The user will be notified via their default notification preferences.
8. A Notification is created and sent to the user via our communication providers.

Link to docs: https://pagertree.com/docs/architecture-guide#alert-workflow

PagerTree intelligent on-call alert routing gives teams flexible schedules, escalations, & reliable notifications via email, SMS, voice, chatbots, & smartphone app. Learn more at https://pagertree.com/