Imagine a scenario in which you take a call from a customer who tells you that a customer service agent promised them a full refund. This confuses you because the reasons do not meet the criteria for a refund. However, you have no evidence to prove the customer is telling the truth. Now, if only you could check what had been said on the call. Enter call monitoring. The global call center market alone is expected to reach $741.7 billion by 2030.

Protecting sensitive data in an increasingly digital world is becoming more and more challenging. With organizations moving towards cloud-based infrastructure and the sheer amount of data collected continuing to increase, the need for robust data protection procedures is at an all-time high. IT Governance reported that in 2023, over 8 billion records were breached globally. And those are just those that were reported. Data loss prevention is now a necessity for your business.