Operations | Monitoring | ITSM | DevOps | Cloud

AIOps is often discussed as a broad technology category. That framing can make it difficult for an IT operations leader to connect the concept with the problems consuming the team’s time today. The practical question is simpler: Where does your team repeatedly lose time between detecting an issue and resolving it? Maybe engineers are drowning in alerts.

Most organizations already have policy documents, troubleshooting guides, knowledge articles, resolved tickets, runbooks, and internal wikis. They're not starting at zero, but despite that investment, employees continue to open tickets for questions the organization has already answered. The problem is not always a lack of knowledge. More often, employees cannot find the right information quickly enough to trust self-service as their first option.