We asked in a recent poll which popular TV show your IT team resembles the most. Big Brother came out on top, with almost 40% of respondents saying that their incident resolution process most resembled this show. Would you compare your incident management process to an episode of Big Brother? If so, it's likely that your IT environment is highly monitored, but incidents still seem to slip through the cracks.

We recently ran a quick poll where we asked the audience, “When an IT incident occurs at your company, what TV show does it most resemble?” Twenty-three percent of respondents told us that CSI: Crime Scene Investigation resembled them the most. We needed to dig into that a little deeper. Let’s walk through the typical steps of figuring out the root cause, in CSI fashion: Photographs are critical in the world of CSI.

There are some things in life that seem too good to be true. So good, in fact, that they border on the edge of mythology. We see this often in the case of Cross-Domain Topology. Cross-Domain Topology ties together all the pieces of a hybrid, dynamic IT environment, so you can instantly see how changes impact your environment. It’s something that a lot of people didn’t even think was a possibility. While unicorns are myths, Cross-Domain Topology is very real. Here’s how it works.

In its latest report, research firm Gartner tackles the trending subject of Observability. According to Gartner, "Observability is the evolution of monitoring into a process that offers insight into digital business applications, speeds innovation and enhances customer experience. I&O leaders should use observability to extend current monitoring capabilities, processes, and culture to deliver these benefits." This blog post gives you a sneak-peek of this new analyst report about observability.