Operations | Monitoring | ITSM | DevOps | Cloud

March 2019

For the Users: Customer-Driven Development

“Always design with the customer in mind,” they say. “We listen to our customers,” they say. And they’re right. But why not actually ask the customers what they want and just build what they’re asking for? “We might be driven off-track if we implement what our customers want.” This may come up as an argument to stick to the vision path and never deviate from the roadmap. However, in the end, aren’t we trying to build something for the customers?

Delivering bad news in a good way

Whenever I wake up in the morning, the first thing I do is… well… not go over last night’s notifications on my phone. This has taken a while to get used to, but I am happy I did it. And it’s been a few years now. The first thing I do is get up and go to the bathroom. Then, I go into the kitchen, and brew my first coffee of the day. While the coffee is brewing, I raise the window rolls, turn on some music, and make sure everything is ready to have a great start to the day.