Martello Technologies: Beyond the Microsoft Teams Call Quality Dashboard

Come discover how you can easily transform Teams CQD data into actual monitoring insight to ensure your business lines productivity and user satisfaction.

As Teams Phone becomes the norm in the Enterprise, managing service quality and maintaining user satisfaction with the call system – whether it’s cloud-based or connected to a PSTN – has become mission critical. Teams calls aren’t just used for meetings anymore; they have become a critical use within contact centers, customer service, town hall meetings, client pitches, and more.

To meet the need, Enterprise IT needs clear visibility into the service quality of Teams in a way that provides insight into service problems and their root causes. Microsoft’s Teams Call Quality Dashboard does provide plenty of resourceful data that help understand the adoption and some of the issues users can have.

However, the dashboards are not designed to aid in proactive monitoring & troubleshooting of Teams service quality management.

So, how can you gain the needed visibility, context, and insight needed to understand the state of your Teams calls and to not just know when problems exist, but why?