ServiceNow: Automating Change and Incident Management with IT Service Management and IT Operations Management

Digitally maturing companies are achieving success by increasing collaboration, scaling innovation, and revamping IT Operations by improving the availability and agility of services. Watch this webinar for a step-by-step guide for establishing clear dependency mapping, increasing visibility into service issues, automating incident response, and change management.

Join George Rubio, Sr. Technical Product Marketing Manager, IT Service Management, ServiceNow and Gerald Beaulieu, Director, Product Marketing, IT Service Management, ServiceNow to learn how to automate incident management, improve visibility into business risk, access credible business data, and use additional data for continuous improvement.

Topics include:

• How to clarify service definitions, mapping, incident processes, and communication
• How to automate for specific tasks, mitigate risk, and manual processes
• How to select the right KPIs to guide automation for higher effectiveness