ServiceNow: The Next Steps in Customer Service Management
This webinar is part of the Benelux Future of Work webinar Series. Join Diederik Postma, Product Line Specialist in Customer Service Management at ServiceNow for an introduction to ServiceNow Customer Service Management and learn how you can introduce digital workflows to create great customer experiences and unlock employee productivity.
Delivering the best possible experience is the best way to win customers and their loyalty but sometimes problems occur. With disconnected touchpoints and unresolved requests customers struggle and frustration arises for both them and employees. Now the question is do you want to solve issues and prevent them from occurring in the future?
ServiceNow help people create better customer experiences by providing a single platform that can connect teams, processes and systems to fix issues quickly. Our customers are able to elevate their customer service from request to resolution and become customer service superstars by increasing customer satisfaction, boosting efficiency and improving products and services.
Join us for this webinar and get insights on how:
- How you can delight customers with proactive service from issue to resolution
- How to connect teams, processes, and systems to fix issues quickly
- How you can automate processes and eliminate “swivel chair” operations for agents
- Customer Success stories where ServiceNow helps customers solve customer issues faster and improve self-service