Operations | Monitoring | ITSM | DevOps | Cloud

There's a lot of hype in the marketplace about AIOps right now, and there's a lot of people who've got some interesting ideas about what it should be. The most common idea that I hear is that it's essentially a layer of AI magic that sits across everything that you've got in your IT tooling today and then make sense of all of that for you and then we'll decrease the number of incidents you have and reduce your MTTR...

Customer Experience is at the heart of ScienceLogic product design, especially making the power of the SL1 platform easy to use. The latest release brings a slew of user interface (UI) and workflow improvements, as well as significant enhancements to the SL1 Global Manager. In this video you’ll learn how Global Manager allows teams to consolidate operations across multiple environments a single dynamic view. You’ll also discover how supporting distributed operations, regional data homing to support regulatory requirements like GDPR, multitenancy, and specialist team support is easier than ever with ScienceLogic SL1.

When problems occur, IT Operations must often address a recurring challenge first: wasted time. Before they can resolve the actual issue, they must manually collect critical diagnostic data from a variety of tools, open tickets, and finally route fully populated incidents details to the correct team for resolution. These delays extend service outages, increase operational costs, and worst, frustrate customers. In this video you’ll learn how ScienceLogic SL1 shrinks MTTR by automatically opening tickets, populating critical troubleshooting details, and route them to the right person at the right time.

Watch this video from one of the world's largest global system integrators, Capgemini, who is undertaking its journey to AIOps. Learn why ScienceLogic was its vendor of choice to get Capgemini to a predictive state of monitoring.

The ScienceLogic platform is packed with connections, integrations, customizations and automation. Hear from system integrator General Dynamics IT sharing some insight with National Institute of Health (NIH) about pushing the edge of integrations with PowerFlow to help integrate with even more tool across the infrastructure landscape.

Transparency is key in an enterprise IT organization like Southwest. Hear how they use ScienceLogic and automation to show their customers the exact status of inquiry with business service monitoring.

Learn from Southwest Airlines, as it undergoes a journey to AIOps, and the outcomes it plans to create and achieve by moving to a more predictive monitoring strategy. All to help provide what its people need to deliver that positively outrageous Southwest customer experience.

Managing all the available applications and services for all veterans is I'm sure no easy feat. Hear from the Dept of Veterans Affairs on how they manage their end-to-end hybrid cloud environments with AIOps and ultimately meet their mission of providing better services for its workforce.

Tools integration is the name of the game for the Dept of Veterans Affairs. Hear how its integrating the best of breed capabilities across their suite of tools and ensuring success in how they all work together. Adding automation and business services with ScienceLogic further allows it to get ahead of the problems yielding improved results.

Taking a crawl, walk and run approach, the Dept of Veterans Affairs has focused on doing much of the operational pre-work up front such as discovery across the enterprise, making sure the CMDB is well populated and all tooling is correctly in place, before moving into integrations, automation and correlation - exceptional planning that is making its journey to AIOps prove successful.