Operations | Monitoring | ITSM | DevOps | Cloud

Centralized ops creates a single point of failure: every request waits in line, and your best engineers spend their day gatekeeping instead of building. Self-service APIs change that. Developers get what they need without filing a ticket, and platform teams get their time back for the infrastructure work that actually moves the needle. Still routing everything through one central team? Tell us your setup in the comments.

Filtering in Engineering Intelligence just got a lot more precise. In this Feature Friday, Principal Product Manager Christine Byun walks through the enhanced filters now live across the platform, using PR cycle time in the Data Explorer as an example. What's new: Try it out in Engineering Intelligence today.

In this video, Becka gives a guided tour of Cortex, the Engineering Operations Platform that runs mission control for your AI software factory. Learn how to centralize visibility, clarify ownership, and automate standards across your entire software ecosystem. What we cover: Why Cortex: Cortex is where engineering leaders run mission control for the AI software factory: the visibility, intelligence, and controls to keep teams shipping fast without letting accelerated output turn into accumulated risk to reliability, security, and cost.

The World Cup is down to the final two, and so is Cortex's Coming Home Dashboard. In this Feature Friday, VP of Strategic Initiatives & Marketing Cristina Buenahora walks through an update on the Coming Home Dashboard she and Edward Spencer built a month ago, and the product update behind it. What she covers: Whether you're tracking brackets or tracking engineering maturity, the view's the same. Reach out to your CSM to try it.

Cortex co-founder and CTO Ganesh Datta sits down with Dr. Martin Nettling, Senior Director of Engineering and Head of QA at Tealium, to explore the distinction between trusting people and having confidence in tools, and why that difference matters as AI becomes part of every engineering workflow.

In this video, Becka gives a guided tour of Cortex, the Engineering Operations Platform that runs mission control for your AI software factory. Learn how to centralize visibility, clarify ownership, and automate standards across your entire software ecosystem.

Most engineering metrics track individual output. DRIVE measures the health of the system as a whole. In this Feature Friday, Director of Customer Education and Delivery Taylor Schmidt walks through Cortex's DRIVE scorecard and dashboard, a framework covering five pillars: delivery, reliability, initiatives, vigilance, and efficiency.

Stop guessing whether your repos meet your branch policies. Start knowing. In this Feature Friday, Senior Engineering Manager Gabriel walks through Cortex's new native support for GitHub branch rule sets and how to use them in scorecards to enforce consistent policies across all your repos. What you'll see: Questions? Reach out to your CSM or drop a comment below.

Cortex co-founder and CTO Ganesh Datta sits down with Shawn Burke, Distinguished Engineer at Cortex, to explore what separates an operational excellence review that drives real engineering behavior from one that produces great conversation and nothing else. Shawn draws on experience from SoFi, Uber, and Microsoft to explain why these reviews so often fail—and how to build a process that actually sticks.