Introducing the BigPanda AI Incident Assistant

AI incident assistant from BigPanda gives L2, L3, and SRE teams instant answers to resolve incidents faster without manual triage or tool-switching.

IT teams lose critical minutes during incidents because context is scattered across Slack threads, bridge calls, monitoring tools, and historical tickets.

The BigPanda AI Incident Assistant fixes that by surfacing relevant knowledge exactly when and where responders need it. It gives responders evidence-based resolution paths drawn from historical incidents and live system data, without leaving your workflows.

• See how the BigPanda AI Incident Assistant investigates incidents using plain-language questions across siloed systems.
• Understand how automated workflow templates help instantly assemble SMEs and create incident channels.
• Watch how AI-generated Root Cause Analysis and executive summaries deliver 200% time savings in resolution.

Key Takeaways

Investigate with agentic AI: The AI Incident Assistant answers plain-language questions by pulling context from siloed systems, historical activity, and live telemetry to give responders immediate situational awareness without manual tool-switching.

Automate Root Cause Analysis: Teams using the AI Incident Assistant have reported 200% time savings in generating root cause analyses compared to manual approaches, with outputs that are fast, reliable, and consistent across incidents.

Automate incident collaboration: Customizable workflow templates automatically create incident channels, assemble subject matter experts for bridge calls, and summarize findings in real time to reduce coordination overhead and accelerate Mean Time to Resolve (MTTR).