Operations | Monitoring | ITSM | DevOps | Cloud

For years, IT managers have been seeking a single-pane-of-glass tool that can help them monitor and manage all aspects of their IT infrastructure - from desktops to servers, hardware to application code, and network to storage. But, many fail to achieve this as they do not know how to implement a single-pane-of-glass solution.

This white paper will provide best practices for alert tuning to ensure the following outcomes: monitoring is in place to catch critical conditions, the right people are alerted, the amount of noise is reduced, and people are not needlessly woken up.

The key to winning in today's 'Age of the Customer' centres on the staging of hyper-personalized, meaningful experiences throughout the entire omnichannel customer journey. To achieve this requires an integrated customer-excellence vision that bridges the divide between the physical and digital worlds.

To the outside world, customer service agents are the face of any business. They influence how people perceive brands and are directly responsible for the retention and churn rates for any organisation. This is not an easy responsibility to shoulder, especially if you're new to the industry.

DevOps best practices can benefit all types of organizations, across all industries. Nearly half of enterprises have already begun adopting DevOps, and most of the remainder have plans to do so. If your org doesn't make the shift to DevOps, it risks being disrupted by others that achieve greater agility, automation, and communication.

Evaluating docker for a future log management or monitoring project? This Docker cheat sheet covers all you need to know from creating and starting a container in one operation to executing commands in containers, Docker networks, Data cleanup and more. Enjoy and share!

On average, it takes nine months to detect and contain a data breach. Discover the seven security operations capabilities you need to decrease that time and reduce your risk of exposure.

The world is embracing high speed networks slow and steady.