News Summary:

• Full-Stack Observability ecosystem helps customers fulfill their specific observability needs through a unified platform and environment where they can access additional value from observable telemetry.
• The Cisco Observability Platform is open, extensible and API-driven, allowing development partners to create meaningful new and custom use cases for full-stack observability.
• Development partners are seeing value in the Platform and are actively building modules around five critical themes: Business Insights, SAP Visibility, Networking, Machine Learning Operations (MLOps) & Service Level Objectives (SLO) and Sustainability.

CISCO PARTNER SUMMIT, MIAMI, Fla., Nov. 7, 2023 — Cisco announced seven new modules on the Cisco Observability Platform, built by development partners and created to expand its full-stack observability ecosystem. This growing ecosystem helps customers fulfill their specific observability needs and utilize additional value from observable telemetry.  

The new modules are focused on five critical areas: Business Insights, SAP Visibility, Networking, MLOps & SLO, and Sustainability.  

"Cisco is committed to fostering innovation in observability," said Ronak Desai, Senior Vice President and General Manager of Cisco Full-Stack Observability and AppDynamics. "With the help of development partners, we are building an observability ecosystem that will help companies deliver exceptional digital experiences." 

"Full-Stack Observability is unlocking a host of use cases that are providing enterprises with deeper levels of cross-domain visibility for improved application performance, network insights, security postures and assurance. The resulting benefits of reducing risk and improving the resilience of IT infrastructure are immeasurable. I'm impressed with how Cisco is leaning into partner and customer collaboration to enhance and grow the Cisco Observability Platform ecosystem," said Will Townsend, Vice President & Principal Analyst, Moor Insights & Strategy. Townsend continued, "It has the potential to provide a diverse set of solutions that can help customers reduce tool sprawl and more proactively manage business operations through partner led observability practices."  

Today's modern businesses are digitally led, with customer and user experiences achieved with and through applications. The speed and complexity of how these applications are built demands that IT teams, security teams and business leaders observe all aspects of application performance and experience in real-time.  

However, according to a recent IDC report, 60% of IT professionals are worried that most observability tools serve narrow requirements, failing to give IT teams a complete view into current and trending operating conditions¹. Further, 65% stated the need for a programmable and extensible observability solution that could be used for use cases specific to their own business. 

Today's announcement sees Cisco empower a diverse ecosystem of developers to create and extend solutions that rapidly create customer value from observable telemetry. Beyond just interpreting telemetry, the Cisco Observability Platform provides capabilities to surround that data with context, so organizations get both insight and the ability to take specific action(s). New partner modules are focused around five critical themes:  

• Business Insights: Correlate telemetry data with business performance across multiple domains, providing customers with full visibility and insights on how business interacts with IT. 
• SAP Visibility: Help customers achieve holistic observability across often changeable, expanding and complex SAP landscapes and ecosystems. 
• Networking: Leverage Cisco's networking expertise to correlate key network telemetry with business metrics and application stack. 
• MLOps and SLO: With the growing use of generative AI and the mainstream of modern applications, the Cisco Observability Platform helps customers to monitor these applications, their SLO and bring the monitoring of large language models (LLMs), and MLOps models together with application observability. 
• Sustainability: Help customers achieve their sustainability goals by providing data around the carbon footprint across multiple IT domains and help optimize around energy consumption. 

Partners are already seeing value in the Cisco Observability Platform and developing modules to help customers derive value from their observable telemetry. By building and offering solution sets on the Platform, partners can assist in providing the observability needs of Cisco's customer base. 

The following modules are available on the Cisco Observability Platform exchange at Partner Summit:  

• CloudFabrix - SAP Observability: Enables customers to ingest data from Cisco AppDynamics agents for SAP Monitoring. It correlates telemetry data and asset types together to isolate the root cause of issues in the SAP landscape and determine the effect of impacted services on the business. 
• CloudFabrix - Campus Analytics: Provides network analytics for campus environments as employees return to offices. This module aggregates multiple Cisco DNA Controller analytics to provide near real-time network topology information, bandwidth consumption and hotspot visibility.  
• Evolutio - Claims: Insurance institutions are looking to gather multiple claims processes in a single pane of glass to best understand process health and user-experience. The module helps to correlate and view the health of different claims processes in real-time as it relates to product types, underwriters, regions, and business units. 
• Evolutio - eCommerce: With the growth of ecommerce and the technology that powers it, organizations need a solution to track every part of the shopping experience. This module allows the correlation by product category or region, by monitoring of orders, shipping, inventory, and payments to quicky identify issues against the supporting infrastructure and applications. 
• DataRobot – MLOps by Evolutio: Extends observability for both predictive AI and generative AI, with always-on monitoring and production diagnostics to track and improve performance of your models. Stay informed of key metrics like service health, accuracy and data drift. 
• Nobl9 – Service Level Objectives (SLO): Provides a platform for defining and creating SLO for understanding reliability across organizations and share remaining error budget for given services as well as SLO-related visualizations for workloads.  
• Climatiq - Cloud Carbon Insights: Adds carbon emission tracking to existing cloud metrics and enables analyzing, comparing, and benchmarking emissions data. These actionable insights accelerate journeys to net zero and make more environmentally conscious decisions.  

In addition, the following modules will be available soon:  

• Cisco CX - Sustainability Insights: Provides a sustainability portal that acts as a single pane of glass for near real-time interactive visualizations, measurement, estimation and reporting of key infrastructure sustainability indicators, trended over time, aiming for workload and datacenter energy optimization. 
• Aporia - MLOps: A significant number of challenges faced by ML models in production arise from a combination of data inconsistencies and the software infrastructure they operate on. The module will not only offer a holistic view of the model's performance but also empowers teams to swiftly identify, dive deeper into, and resolve issues faster. 

To learn more, subscribe to one of the modules announced at Partner Summit, email fso-request@cisco.com or customers can visit the Cisco Observability Platform Exchange. 

Additional Resources: 

• Cisco Blog 
• Cisco Observability Platform Page 
• Cisco FSO Solutions Page 

About Cisco Observability Platform  

Cisco Observability Platform—a vendor-agnostic solution that harnesses the power of the company's full portfolio – was launched at Cisco Live US in June 2023. The Platform delivers contextual, correlated, and predictive insights that allow customers to resolve performance issues more quickly and optimize digital experiences, while minimizing business risk. This industry-leading extensible platform offering delivers customers a new observability ecosystem that brings data together from multiple domains including applications, networking, multi-cloud infrastructure, cloud services, security, endpoints, sustainability, and business sources. 

About Cisco  

Cisco (NASDAQ: CSCO) is the worldwide technology leader that securely connects everything to make anything possible. Our purpose is to power an inclusive future for all by helping our customers reimagine their applications, power hybrid work, secure their enterprise, transform their infrastructure, and meet their sustainability goals. Discover more on The Newsroom and follow us on X at @Cisco. 
 
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