In this video, Matt Schuetze discusses the challenges retailers face during peak sales periods, along with shifting consumer behaviors. Their SAP systems must manage a wide gap between the highest stresses during peak times and the regular loads during off-peak seasons, exposing retailers to poor customer experience outcomes.

He expands on how using AppDynamics for SAP to monitor, manage, and respond to these challenges in real-time help retailers protect their customers’ experience and support their ongoing pursuit of competitive edge.