Professional services automation, aka PSA, is a business software that helps businesses who provide managed services to clients. One such example of businesses that can benefit from PSA software are MSPs. The core function of PSA software is to enable businesses in the services industry to efficiently run their business. It provides organizations with the tools required to manage all the stakeholders engaged in the delivery of a project.

If there is one thing that the pandemic has given us apart from a “new normal,” it's the massive spike in ransomware attacks across the globe. Despite law enforcement agencies telling victims to avoid paying ransoms, the average amount of rin 2021 exceeded a whopping $102 million per month.

As the world has shifted towards remote work in the wake of Covid-19, the need for remote management and monitoring tools has increased. Managed service providers (MSPs) use RMMs to provide off-site, automated and streamlined support to their clients for their IT needs. Having an efficient RMM can reduce workload and give MSPs a competitive edge over adversaries. So let’s take a more detailed look at what an RMM software can do and then a look at the best RMM software tools for MSPs in 2022.