Operations | Monitoring | ITSM | DevOps | Cloud

The Monitoring Configuration Service (MCS), under continued innovation since 2017, is a feature for DX UIM that helps solution administrators expedite device configuration and alarm policy deployment for the most popular monitoring technologies. The release of DX UIM 23.4 offers enhanced workflows for using MCS to do both local and remote monitoring.

The world relies on the cloud which means that organizations are fundamentally reliant on third-party networks to access these critical cloud resources. While cloud adoption decisions are largely made by executive teams, the responsibility of performance and availability falls squarely on the shoulders of network operations teams.

“We are drowning in noise all day long! Please help us!” -Every IT operations team Rich monitoring data is more important than ever for IT operations to manage the range of technology platforms and inter-connected systems the business runs on. One natural result of this is there are more signals and more noise that vie for operator attention.

Continued cloud adoption is leading to an increasing reliance on internet services, and on a complex mix of external service providers and technologies to deliver those services. For network operations teams, these moves significantly reduce visibility into the performance of the underlying infrastructure that business services depend upon. In spite of this diminishing visibility and control, these teams remain responsible for network performance.

What is the quality of your network? More to the point, what is the quality of the network experience? Do your employees think that your network is slow? Merely adequate? Speedy? At the highest level, this is what network operations teams need to understand how to answer. And this needs to be answered no matter how complicated the network path is between endpoints. We’ll take a look at three things that can help you get a handle on these questions.

As companies adopt SD-WAN technologies, they increasingly rely on network services outside their control. The new reality is that network operations need end-to-end visibility on the network performance whether or not they own the infrastructure. In a 2023 EMA survey, 63% of companies report using the Internet as their primary WAN connectivity.