Creating Message Templates in OnPage
Learn how to create and configure a message template in OnPage to make critical communication faster, more consistent, and easier for your team.
OnPage message templates are predefined message formats that help teams standardize frequently used communications without having to compose every alert or message from scratch, and can be pulled up on both web message dispatcher and OnPage's phone app.
In this step-by-step tutorial, we show you how to navigate to Settings then Template, create a new message template, and configure the information users will see when that template is selected.
Message templates can be especially useful for recurring situations where the same types of information need to be communicated quickly and consistently. For example, teams can create templates for:
- Critical incident notifications
- System or equipment issues
- On-call requests and escalations
- Service disruptions
- Urgent operational requests
- Routine but time-sensitive communications
Templates can include a predefined subject and message body, as well as placeholders for information that users can update before sending. Teams can also configure predefined replies to make it easier for recipients to quickly respond with an appropriate status or action.
By standardizing the information included in each message, OnPage templates can help reduce manual message creation, improve consistency, and make sure responders receive the context they need to take action.
In this video, you'll learn how to:
- Find Message Templates in OnPage
- Create a new template
- Define the template name, subject and message content
- Structure reusable messages for common scenarios
- Save the template for future use
Learn more about OnPage: https://www.onpage.com/
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