Every pilot is ready for engine failure: are your engineers? w/ Hamed Silatani (Uptime Labs)

Every pilot who's never had an engine failure is still ready for one. The same can't be said for most software engineers facing their first major incident.

Hamed Silatani, co-founder and CEO of Uptime Labs, and former Head of Reliability Engineering at IG Group, has spent two decades watching engineers learn incident response the hard way: alone, under pressure, with no training.

A moment in a hospital delivery room, where a team of nurses responded to a crisis with clockwork precision, crystallized what he'd long suspected: IT spends heavily on tooling and process but almost nothing on training the humans who have to use them under fire.

In this conversation, Hamed breaks down the three skill categories that matter in incident response, explains why communication is always the first pain point leaders name, and makes the case that AI-driven complexity is about to make human incident skills more important, not less.