TLDR: There's a LOT of different tools out there... Clearly feeling the world was in desperate need of more acronyms, IT operations has well and truly stood up to the plate. Dazed and confused - and with FOMO about to kick in – I thought now would be a good time to write up an acronym buster so I could finally put those woes to bed. That, and I promised my manager I'd publish a new blog before COP.

If you're a senior leader within IT, one of the core KPIs held against your name will be the Mean Time to Repair (MTTR) for application outages. And with bonus season on the horizon, here are six quick tips that will help you get on top of your MTTR stats and help IT win over the business along the way.