Operations | Monitoring | ITSM | DevOps | Cloud

February 2024

Mastering IPM: Key Takeaways from our Best Practices Series

As we conclude our Mastering IPM blog series, it's time to reflect on the wealth of insights we shared. From delving into the critical layers of the Internet Stack to navigating the intricacies of data analysis, each installment has provided valuable perspectives on optimizing digital experiences through Internet Performance Monitoring (IPM). Now, let's distill the key takeaways from the series.

Master Class: Monitoring from Your Users Perspective

Over the past decade, not only has the Internet and the World Wide Web evolved, but also the way websites & applications are developed and experienced by end users. From monolithic to microservice-based structures and from data centers to cloud computing, we’ve come a long way. We’re living in the era of the end-user experience. It’s never been easier for a customer to find another solution if your business isn’t meeting their expectations.

DNS Security: Fortifying the Core of Internet Infrastructure

In an era marked by escalating cyber threats, Domain Name System (DNS) infrastructure security has become a key concern for IT organizations worldwide. Attacks related to DNS infrastructure, such as DNS hijacking, DNS tunneling, and DNS amplification, are on the rise. Many organizations find themselves questioning the robustness of their DNS security protocols.

Using Internet Performance Monitoring (IPM) to Monitor Hybrid Cloud Environments

As businesses increasingly adopt hybrid cloud models to balance flexibility and control, the need arises for effective monitoring and optimization. This presentation provides practical insights into ensuring seamless performance, resource efficiency, and cost-effectiveness in your hybrid cloud deployment.

Mastering IPM: API Monitoring for Digital Resilience

APIs (Application Programming Interfaces) have quietly evolved into the backbone of contemporary business operations, even though it's ironic that most people use APIs without even realizing it. For instance, you're ordering your favorite takeaway online; you tap the payment button, and voilà! Through APIs, your payment information swiftly traverses the digital landscape, promptly reflecting the adjustment in your credit card balance.

Mastering IPM: Protecting Revenue through SLA Monitoring

If you’re an SRE, then you already know your SLOs from your SLAs, not to mention your SLIs. But even if you’re not au fait with those acronyms, you’ll soon discover how widespread and applicable these concepts are in this installment of our IPM Best Practices Series. We’ll explore these concepts in detail and explore how external monitoring can enhance the tracking of Service Level Objectives (SLOs), leading to positive user experiences and informed decision-making.