It has been lightly revised and reposted with his permission from the original article on Medium. So, you’re training incident commanders (IC), and you have your group read Google’s SRE books. Everyone knows what they are supposed to do and you are ready for any incident, right? Not quite. Half of your team complains that the descriptions are too vague or don’t apply to their situations, and the other half just starts to improvise. The result?

In an era where automation and artificial intelligence are increasingly integral to software development and operations, the 2024 VOID Report sheds critical light on the nuanced impacts of these technologies. Here, we delve deeper into the report's key findings and explore predictions for the near future, weaving a comprehensive narrative highlighting challenges and opportunities.

At Rootly, we're integrating AI into incident management with a keen eye on privacy. It's not just about tapping into AI's potential; it's about ensuring we respect and protect our customers’ privacy and sensitive data. Here's a quick overview of how we're blending innovation with strong privacy commitments.