We’ve just opened up the StatusGator API to all users on all plans — even the Free plan. Previously, our REST API was a feature only of our higher level plans. But we’ve opened up the API to all plans to allow more people to take advantage of our status data. The API limits vary by plan by are generous enough to employer real-time dashboards and other uses.

In the digital realm, incidents such as service disruptions and security breaches are inevitable. Incidents affect your customers and stakeholders. Also, incidents pose significant challenges to IT, Ops, DevOps, and customer support teams. As we increasingly depend on digital tools and services, the demand for seamless performance escalates, highlighting the importance of effective incident communication.

As you may know, StatusGator status pages allow end-users to submit what we call issue reports — problems with services that may not yet appear on your status page. You have always been able to get notified via email of those. But now you can also receive issue reports as tickets in your helpdesk. Integrations with Freshdesk, Freshservice or Zendesk have just been released.

A well-built status page is an open communication channel during outages, helping with transparency and trust. According to the research ordered by IBM, the cost of IT downtime reaches $400,000 per hour for enterprises, so learning how to build a status page for your digital product or service can be invaluable for your company. Creating a status page for your company or product ensures transparency and builds trust by keeping users informed, potentially preventing loss of reputation and revenue.

April was packed with updates, and we’ve got plenty to share! You may have noticed numerous enhancements to StatusGator throughout the month. Let’s take a moment to recap what’s new.