ManageEngine: Introducing Zia, the conversational virtual IT support agent

The cloud version of ServiceDesk Plus now comes with your own virtual support agent, Zia, who can be the first point of contact for your service desk. Zia helps perform simple service desk activities and fetch information, so end users don't have to rely on a technician. And with access to a conversational virtual support agent, technicians in the field can now perform service desk activities with simple hands-free voice commands. Learn more about Zia and her capabilities in this webinar.

This webinar will cover:

• An introduction to Zia, ServiceDesk Plus’ new virtual support agent
• Zia's role in your IT service desk
• A quick walk-through of the out-of-the-box Zia actions
• The four-step process for building custom Zia actions