Operations | Monitoring | ITSM | DevOps | Cloud

Service request management is a critical component of IT service management (ITSM) that enables the efficient handling of employee-initiated requests. Ivanti research shows that 56% of IT professionals have seen an increase in service requests, while one in three professionals knows someone who has resigned due to feeling burned out, according to Ivanti’s 2024 Everywhere Work Report.

Until relatively recently, enterprises relied on fixed perimeters using firewalls and VPNs to control access to networks and resources. Traditional network security assumed that everything within the network could be trusted, while external users were granted access with simple password protection.

Apple's announcements at this year’s Worldwide Developers Conference have surprised everyone with new capabilities designed to make the IT admin's life easier for managing and securing devices. As we expected, Apple kept expanding declarative management configurations and capabilities for securing iPhones and iPads and robust management of macOS in the enterprise.

Running a risk-based vulnerability management program is essential to maintaining a secure business computing environment. In a previous blog, “How Implementing Risk-Based Patch Management Prioritizes Active Exploits,” I provided perspective on how to prioritize vulnerabilities. Honing the operational aspect of securing your systems is essential to that process. Conducting patch operations in your organization can be a complicated process.

The mobile threat landscape is constantly evolving, with advanced threats like CryptoChameleon emerging all the time. To effectively combat these challenges, organizations need a comprehensive solution – and that’s where combining Mobile Threat Defense (MTD) and Mobile Device Management (MDM) comes in. While MTD can identify potential threats on mobile devices, it often lacks the capability to take proactive measures to address them once they’ve been identified.

Effective security and vulnerability management is crucial to safeguard organizations from ever-evolving cyber threats. At the core of these practices lies the Configuration Management Database (CMDB), a powerful resource that offers a centralized view of an organization's IT infrastructure. The CMDB plays a pivotal role in upholding robust security and vulnerability management strategies – empowering organizations to proactively identify, evaluate and address risks to their IT systems and data.

Voice-directed picking is an established method for hands-free order fulfillment in warehouses around the world. If you haven’t explored it to boost productivity, now's the time. As it has evolved, voice-based data entry – both text-to-speech and speech-to-text – can be installed into warehouse workflows quickly and economically, without changing your existing warehouse management or other enterprise systems.

The concept of Secure by Design, which means designing software with security built in before it leaves the drawing board, is fundamentally changing how software is developed. Software has often been designed with what’s known as “bolt-on security,” added after products are developed. But that means security is not inherent within the solution. Where there's a conjunction between the core product and a bolt-on, that’s an inflection point for an attack.

The differences between a help desk and a service desk might have once seemed clear. But over the years, plenty of things have changed – especially with the arrival of new technologies that have impacted how users and customers receive support. Let's compare help desk vs. service desk models and examine how this ongoing evolution has played out. One area where the distinctions between a help desk and a service desk are apparent comes when discussing IT Service Management (ITSM) solutions.

If you have purchased Ivanti UEM and are migrating to it from Microsoft Intune, you as an IT administrator must understand and execute several critical steps to make that transition smoothly. In this series of blogs, I will be looking from an Intune admin’s perspective at what it takes to migrate from Intune to Ivanti UEM. I will cover practical elements and best practices, translating terminology used across both products to pave the way for a seamless and successful transition.