Operations | Monitoring | ITSM | DevOps | Cloud

Discover how AI transforms ITSM workflows and elevates your support team. In this video, an IT leader shares why they recommend Ivanti ITSM for its ease of workflow setup and how they are using AI to automate and amplify their service desk. From AI-powered troubleshooting that intercepts support calls before they reach technicians, to automated knowledge article generation, incident correlation, incident summarization, and AI-enhanced customer communications, see real use cases in action.

How many resources do you actually have across every cloud provider? Manually, that's a ~2 hour job. With CloudQuery, it's one question. In this clip we ask the CloudQuery AI assistant a single question —"Show count of all resources across all cloud providers" — and get a full multi-cloud asset inventory back in about a minute: Wiz 9,225 · GCP 6,485 · AWS 2,297 · Azure 1,153 · Entra ID 1,109 · Kubernetes 1,066 · Backstage 75 → 21,410 total resources.

"Show me all EC2 instances that are public." One question. About 10 minutes. Manually, the same answer is a 10-day job. In this clip, the CloudQuery AI assistant works it out live: it finds the EC2 instances table, reads the schema, identifies public_ip_address as the field that signals public exposure, and queries for every instance that has one. It comes back with 2 running public EC2 instances — instance type, public IP and DNS, private IP, VPC, subnet and tags for each — and flags that both are reachable from the internet, subject to security group rules.

ChatGPT’s Reddit citations reportedly went from making up as much as 15% of its sources to essentially 0%. So what changed? We break down why Reddit is becoming less visible in AI search, how ChatGPT appears to be changing the way it finds information, and why more citations are now coming directly from documentation, help centers, and company websites. And yes — this is the same Reddit ecosystem that helped give us the infamous “put glue on your pizza” AI answer.

Microsoft took 233 days to patch CoSnitch — a one-click Copilot exploit that needs no click at all. And the researchers who found it never wrote an exploit. They asked Copilot to explain why the attack was impossible, and it told them how to do it. Martin Reynolds and Adam Arellano are joined by Matthew Tanner — 30 years shipping software, from NHS critical systems to national-scale financial redress — for the week in AI and software delivery.

3 a.m., the pager fires, and the runbook describes a service that shipped three versions ago. Ask the agent what the cluster actually has instead. Runbooks go stale because clusters change faster than documentation does. Every deploy, every new service, every renamed alert widens the gap between what is running and what is written down.