Whether you are an all-in vibe coder or AI skeptic, you probably know that most software developers are now incorporating AI into their day-to-day process.
Chaos Engineering and Fault Injection testing have been proven to prevent outages, increase availability, and help companies avoid costly downtime. But without the right processes or tools, they require specialized knowledge, a deep understanding of systems, and manual effort for every test. To fully realize the benefits of Chaos Engineering, testing needs to be adopted across all engineering teams without causing a lift or investment that takes away from roadmap progress.
Welcome to Agents of IT, the show where we decode the future of enterprise automation and explore what it really takes to achieve Zero Ticket IT. In this episode, Sean and Ari share unfiltered takes on what’s broken in IT operations and how agentic automation is changing everything. From service desk overload to AI-driven resolution, we’re breaking down how IT can finally escape firefighting mode and focus on innovation.
Resolve CEO Sean Heuer and COO Ari Stowe break down how agentic AI is redefining enterprise IT, by enabling digital “FTEs” to collaborate, make decisions, and drive a Zero Ticket IT future.
At Innovate Americas Dallas, Ari Stowe, Resolve COO and Carla Ely, Grokstream Channel Development Manager joined industry leaders to discuss how AIOps and agentic automation are reshaping IT operations for a Zero Ticket future. In this dynamic session, they explored how AI-driven event correlation, predictive remediation, and autonomous workflows are transforming how enterprises detect, diagnose, and resolve issues before they ever become tickets.
Customer support and operational data used to live in different worlds. Support teams handled people and conversations, while operations focused on systems and uptime. But those worlds are no longer separate, and pretending they are only slows things down. A spike in complaints might point to a backend issue. A confusing interface can trigger more tickets than any automated alert ever could.
Software maintenance is no longer a reactive patching procedure in 2025. Rather, it is a predictive discipline that involves continuous enhancement and supports automation and AI. It helps in lowering toil and hardening release velocity without decreasing reliability. When you continue to consider maintenance as 'turning the lights on,' you are losing uptime, money and developer attention.
In today's fast-paced digital world, businesses are quickly adopting computer vision library technologies. These technologies are changing how they work. AI is a key tool for companies looking to automate their operations in many fields. Computer vision libraries give companies the power to analyze visual data fast and accurately. They help in many areas, like manufacturing and retail. These tools make processes smoother, cut down on mistakes, and boost efficiency.
RITA, Resolve’s AI IT agent, automates license requests instantly with no tickets and no waiting. See how Zero Ticket IT transforms service desk efficiency.
Effortlessly access vital infrastructure data with Puppet Infra Assistant. Ask questions in natural language and get instant, contextual answers - no Puppet expertise required. Streamline operations, eliminate bottlenecks, and empower your team with self-service insights.