Operations | Monitoring | ITSM | DevOps | Cloud

In April 2026, a cybersecurity incident at Signature Healthcare Brockton Hospital affected information systems across the health system. The hospital activated downtime procedures, diverted ambulances, and temporarily canceled chemotherapy infusion services. Nine days later, it lifted its Code Black status, although some systems and processes still required restoration. In September, Luminis Health reported a cybersecurity incident that left certain systems unavailable.

Modern IT environments generate more data than ever. Every application request, user login, network connection, cloud workload and endpoint action produces signals that can help teams understand what is happening across the business. Yet having more data has not necessarily made organizations more secure, more reliable, or easier to operate.

For years, the campus network was largely invisible. Students expected to connect to Wi-Fi before class. Faculty logged into learning management systems without thinking about the infrastructure supporting them. Researchers transferred data, administrators processed financial aid, and campus operations continued uninterrupted because the network quietly did its job. When it worked, nobody noticed. When it didn't, IT received a flood of help desk tickets. That dynamic has fundamentally changed.