Operations | Monitoring | ITSM | DevOps | Cloud

In recent months, a lot has changed in network operations (NetOps). Networks, architectures, and entire operational models have shifted dramatically-disrupting and destabilizing digital business services. Unfortunately, most NetOps teams are still relying on legacy tools and approaches. This white paper offers a look at how the world has changed - and the new capabilities your team needs to succeed.

If you can't trust your data, you can't use it to automate IT operations. And if you can't automate IT operations, you're less likely to be able to accelerate mean time to repair, all the while providing a five-star experience to your customers and employees.

Infrastructure as code (IaC) is a method to provision and manage IT infrastructure through the use of source code, rather than through standard operating procedures and manual processes. Tools like HashiCorp Terraform, AWS CloudFormation, or Ansible help you automate the infrastructure deployment process in a repeatable and consistent manner, driving speed, simplicity, and efficiency.

Download the new ChatOps Buyer's Guide to learn about the use cases and key capabilities of the right ChatOps tool.

Incident management software helps you recognize, respond to, and remediate incidents quickly, then analyze the incident to learn what went wrong and prevent future, similar incidents. You just need to decide which software is right for your team.

If your organization leverages SharePoint for content, communication and collaboration then you must continuously test and monitor your SharePoint installations. Whether its SharePoint Online in Office 365, Hosted SharePoint on Azure or your own SharePoint 2016 installation, synthetic uptime and performance monitoring will help you find and fix problems, detect changes and plan your network and servers for capacity.

CloudReady Skype for Business Sensors continuously execute real conversations between Skype endpoints and capture metrics to determine the health of your network, ISPs, WiFI, Edge and Media Servers. Deploy sensors across multiple branch and cloud locations to model your different topologies, network conditions and scenarios for always-on monitoring and end-to-end test.

IT performance monitoring has long been known to be a wicked problem--- it is highly social in nature (monitoring 'silos'), it has numerous stakeholders (each with different opinions) and is inextricably interconnected within the IT organization, technologies and processes. But while wicked problems are never really 'solved', they are worth addressing. Effective monitoring has the unique ability to help break down walls. To establish real organizational transparency and trust. In fact, an effective monitoring program is fundamental to any continuous improvement effort.