Operations | Monitoring | ITSM | DevOps | Cloud

By initiating a digital transformation that reaches far beyond adopting new technology, an organization can undergo a profound metamorphosis that not only dramatically changes its form and appearance, but leaves it far better positioned to compete in the 21st century.

We have developed the ultimate Microsoft Teams Performance Guide that identifies the top metrics IT teams need to be measuring and outlines Microsoft's best practices to improve the Teams user experience. Whether you're already monitoring your Microsoft Teams or not, you're sure to find this guide helpful.

Reducing costs and accelerating digital transformation is why your IT Management leans on their MSP partners. And as an MSP, you want to differentiate yourself and be able to support your enterprise customers quickly and reliably to drive their business. ScienceLogic's Monitoring as a Service is an MSP-centric, multi-tenanted monitoring platform that enables MSPs to develop new service offerings that deal with a broad case of IT infrastructure elements-whether physical, virtual, or cloud-across networks, virtual and physical services, storage, and applications.

When you read that something is the "next big thing in IT operations" you probably suspect there's a lot of buzz and hype to follow. And often you'd be right, but with some effort, you can find the truth. It's no different with the buzz around AIOps but knowing what's what and where to start can be quite the effort. But putting buzzwords aside, it looks like AIOps is going to be a permanent fixture. In fact, a recent study by Forrester states that "68% of companies surveyed are actively investing in AIOps-enabled monitoring solutions within the next 12 months."

Digital Experience Monitoring focuses on optimizing the business-critical performance of end-user facing applications and services. Exoprise CloudReady covers the full spectrum of end-user and application performance management, instantly deployed from a secure SaaS platform.

Exoprise CloudReady is the market leader for end-to-end visibility into the entire Office 365 suite and the network that it relies on. Easily deployed, comprehensive coverage for Exchange, SharePoint, Skype for Business & more from all of your access locations and our cloud-based points-of-presence.

If your SMBs don't seem to care about their backup solution, change the conversation to one about data protection to help increase recurring revenue. Painting a picture of the cost a worst-case scenario would have on your customer's business can help drive them to sign up for proactive, managed data protection services. Comprehensive data protection services can include safeguarding your customer's data against compromise and accidental loss. This helps ensure their data is immediately recoverable with minimal downtime while providing personalized services with data security, privacy, and legal requirements in mind.

In business-to-business (B2B) sales, taking a consultative approach leads to a win-win for you and your customer. So it's important to get to know your customers and their needs before giving them the hard sell.