Operations | Monitoring | ITSM | DevOps | Cloud

A good customer experience is one of the most important metrics of success for financial services, whether it's in person over the phone or on a device. And to deliver information transactions and interactions quickly and efficiently to your customers, you need to rely on a vast collection of interconnected technologies that work seamlessly together.

Nick Hassell, Senior Director of Sales Engineering for North America at ScienceLogic provides a short introduction of Sciencelogic, our value proposition, and a demo to show a couple use cases.

Understanding the AWS infrastructure and dependencies across services can be very challenging. In this video we will show you a powerful way in which ScienceLogic makes solving this challenge very simple.

There's a lot of hype in the marketplace about AIOps right now, and there's a lot of people who've got some interesting ideas about what it should be. The most common idea that I hear is that it's essentially a layer of AI magic that sits across everything that you've got in your IT tooling today and then make sense of all of that for you and then we'll decrease the number of incidents you have and reduce your MTTR...

Customer Experience is at the heart of ScienceLogic product design, especially making the power of the SL1 platform easy to use. The latest release brings a slew of user interface (UI) and workflow improvements, as well as significant enhancements to the SL1 Global Manager. In this video you’ll learn how Global Manager allows teams to consolidate operations across multiple environments a single dynamic view. You’ll also discover how supporting distributed operations, regional data homing to support regulatory requirements like GDPR, multitenancy, and specialist team support is easier than ever with ScienceLogic SL1.

When problems occur, IT Operations must often address a recurring challenge first: wasted time. Before they can resolve the actual issue, they must manually collect critical diagnostic data from a variety of tools, open tickets, and finally route fully populated incidents details to the correct team for resolution. These delays extend service outages, increase operational costs, and worst, frustrate customers. In this video you’ll learn how ScienceLogic SL1 shrinks MTTR by automatically opening tickets, populating critical troubleshooting details, and route them to the right person at the right time.

Tools integration is the name of the game for the Dept of Veterans Affairs. Hear how its integrating the best of breed capabilities across their suite of tools and ensuring success in how they all work together. Adding automation and business services with ScienceLogic further allows it to get ahead of the problems yielding improved results.

Taking a crawl, walk and run approach, the Dept of Veterans Affairs has focused on doing much of the operational pre-work up front such as discovery across the enterprise, making sure the CMDB is well populated and all tooling is correctly in place, before moving into integrations, automation and correlation - exceptional planning that is making its journey to AIOps prove successful.

Opus Interactive, a next generation cloud service provider, is focused on the future of technologies that allow its hybrid and multi-cloud customers to scale. Hear from Jeremy Sherwood as he explains how ScienceLogic SL1 has enabled Opus to transform its business and its customers' business, while upleveling its operational maturity.