What is incident management?
Effective incident management involves not just responding to incidents but also detecting them early and preparing for future occurrences to minimize impact.
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Why incident.io will play a pivotal role in the growth of WorkOS
In this snippet, Alon Levi, VP of Engineering at WorkOS, talks about why incident.io will be a key contributor in the growth of WorkOS.
How incident.io enables the confidence to declare more incidents
In this snippet, Alon Levi, VP of Engineering at WorkOS, talks about how his team has gained the confidence to declare more incidents with incident.io.
How incident.io's intuitive UI is great for non-technical responders
In this snippet, Alon Levi, VP of Engineering at WorkOS, talks about how non-technical responders have been able to confidently declare incidents thanks to incident.io's intuitive UI.
How WorkOS has benefitted from incident.io's high-quality support
In this snippet, Alon Levi, VP of Engineering at WorkOS, talks about the quality of support his team has received from incident.io.
How incident io thinks about learning from incidents
A overview of how incident.io thinks about incidents, and how they promote learning in a smaller organisation.
The struggles of actually applying incident theory
Chris explains his thoughts on the theory of learning from incidents, and why work needs to be done to close the gap and help folks actually trying to get their job done.
What's wrong with MTTR?
Taken from our a full debrief on "Learning from incidents is not the goal", Chris walks through MTTR, the justifiable bad rap it has, and his thoughts on it as a measure.