You asked and we’re delivering! We’re introducing several new and exciting features to PagerDuty’s ServiceNow integration that you, our customers, have requested. Our most anticipated new feature utilizes ServiceNow CMDB (Configuration Management Database) data to easily build service hierarchies in PagerDuty through business service dependencies.

At this year’s SaaStr Summit: Enterprise, our CEO Jennifer Tejada talked about why digital acceleration has been one of the positives to come out of the COVID-19 crisis, and why this time for change shouldn’t be wasted. Here are three key takeaways that she shared. The crisis, as Jenn explained, is accelerating permanent change in the role of the CEO.

Many organizations are looking to implement DevOps due to the promise of increased release velocity, better developmental agility, and the ability to free up time for developers to focus on innovation. However, adopting DevOps isn’t a panacea— instead, the idea of communication, collaboration, and blameless retrospectives that a DevOps model encourages can help foster a leaner system where bottlenecks are solved in a manner that not only fixes the problem, but also improves the process.

Anyone who’s ever played the game of chess knows there’s more than one way to reach a desired outcome. There are 400 possible setups after the first turn; 197,742 after the second; and just north of 120 million after the third—all of which are marching toward the same desired outcome. “So, what does any of this have to do with DevOps?” you ask? Fair question.

Agile is a popular buzzword in software development, with some organizations and teams masquerading as “agile” while they are actually doing something very different. I’ve seen it numerous times in my career as an Agile Coach: A leader claims to embrace agile values, but micromanages engineering teams and uses agility as a way to manipulate developers to work long hours. The result?