Operations | Monitoring | ITSM | DevOps | Cloud

June 2019

SecOps for the Cloud: PagerDuty and AWS Security Hub

This week at re:Inforce in Boston, the AWS team showed off its Security Hub service—a powerful service that provides SecOps teams a comprehensive view of their high-priority security alerts and compliance status across their AWS accounts. We’re excited to join AWS at re:Inforce this week as a Security Hub partner, where we’ll show users how PagerDuty and AWS Security Hub work together to provide real-time SecOps to any team using AWS.

Listen to a Recorded Incident Response Call

The PagerDuty Incident Response Process is a detailed document that provides a framework for how to structure your incident response process. But sometimes it helps to understand how these seemingly abstract concepts play out during real-world scenarios. You can now hear an incident call recording that’s based on a real PagerDuty incident. Due to the nature of incident response practices, the process guide we publish is filled with very explicit details regarding a variety of situations.

June 2019 Release Overview: Work In Real Time, All The Time, Wherever You Are

This month, we are excited to announce a new set of product capabilities and enhancements designed to ensure that teams can work in real time, all the time, wherever they are. Whether they’re on-the-go with their mobile devices or at their desks on a typical work day, we will continue to innovate without sacrificing ease-of-use and adoption.

The Perfect Storm: How We Talk About Disasters

Failures are inevitable. Every once in a long while, those failures can become major outages so big that they can cause irreversible damage to your company's brand and reputation. During these rare events, how you communicate with customers can make or break the valuable relationships you've built with them over the years. But when the blast radius of a technical outage is so big that it requires involvement from other parts of your company (like legal, marketing, and sales) many companies inadvertently make problems worse.

LaborDuty: Incident Response For Baby's Arrival

Real-time operations is a term PagerDuty uses to describe the process in which people can acknowledge, communicate, resolve, and learn from impactful events—all in real time. What can be a more impactful and real time than the miracle of childbirth? Whether it’s your first or fifth child, things don’t always go as planned, but the experience also generally comes with a good story filled with hindsight.

HybridOps and the State of Digital Transformation

CIOs leading digital transformation initiatives often find themselves juggling multiple tools, processes, and teams. A ‘HybridOps’ approach can help IT leaders knit together multiple operating models and empower teams to work the way the want to, which together will help to improve the speed and efficiency of digital operations and facilitate automation at scale. Join our panel of experts as they discuss digital operations innovation, the need to break down silos, and the best path forward for CIOs and their teams.

Reimagining Government Services To Better Serve The Public

Code for America is a nonprofit that focuses on reforming government services to make them simple, easy to use, and accessible for all Americans. Founded in 2009, the organization’s first initiative was to create fellowship programs that connected small teams of developers with city governments to solve problems in the community, such as reporting blighted properties or helping parents determine which public school is right for their child, using lightweight technology and design.

Open Banking, Fintech Disruption, And Other Trends In Financial Services IT

The accelerating pace of technological change is the most disruptive force affecting the financial services industry today, with fintech disruptors making significant headway across every segment across the sector—including banking, payments, lending, insurance, and trading.

ServiceNow And PagerDuty: Choose Your Own Adventure!

Welcome, Yangstas! (Can I call you folks that? What are Yangstas? YOU! I’m Lisa Yang. Get it?) I’m excited to take you folks on a new type of journey today! But first, go give Setting Up Your PagerDuty for Sweet Victory a quick read if you haven’t read it already, it’ll give you some context around PagerDuty setup on its own.