Operations | Monitoring | ITSM | DevOps | Cloud

N-central Custom Dashboards: Step-by-Step Guide by Paul Kelly

Discover how to create custom dashboards in N-central with N-able Head Nerd Paul Kelly. In this tutorial, Paul walks you through the entire process, from setting up bespoke filters to displaying critical monitoring checks on your custom dashboards. Optimize your monitoring strategy and get real-time insights into your customer's environments. Whether you're tracking server issues, CPU usage, or disk health, this guide will help you set up dashboards tailored to your needs. Perfect for Managed Service Providers (MSPs) looking to enhance their N-central setup.

10 Budget-Friendly Ways for MSPs to Show Customer Appreciation

Maintaining strong relationships with your customers is essential. As an MSP, your customers rely on you for their IT solutions, cybersecurity, and overall technological support. But beyond providing these services, creating a sense of appreciation and gratitude can enhance customer satisfaction, add value to the relationship, and boost loyalty. While grand gestures may seem appealing, sometimes it’s the small, thoughtful actions that can make the biggest impact.

Lead Gen or Operational Efficiency-What's more important for sustainable MSP growth?

This month, I want to address a question I was sent from one of our MSP partners. As a smaller MSP looking to grow, they were wondering what they should focus on first: Marketing and lead gen to fill their sales pipeline? Or strategies to improve their organizational and operational efficiencies? They recognized that both areas are currently a source of weakness for their business.

Two-Way Mac Chat on N-able N-sight

Check out the new two-way chat functionality for Mac devices with N-able Head Nerd Joe Ferla. This powerful new feature allows technicians to communicate seamlessly with end users while performing remote background work, ensuring minimal disruption and maximum productivity. Stay tuned as Joe walks you through the steps to use this feature and highlights its benefits for your daily service delivery.

What MDR Means for MSPs with Dave MacKinnon

In this conversation, Dave MacKinnon, Chief Security Officer at N-able, talks to Pete Roythorne about Managed Detection and Response (MDR) and its relevance for MSPs. They explore the differences between MDR and other technologies, the benefits of MDR for MSPs, and the cost effectiveness of implementing MDR. Dave highlights the challenges of building a Security Operations Center (SOC) and emphasizes the importance of technology selection and effective threat detection in MDR.

UniSuper Google Cloud Outage Reveals Need for Keen Backup and DR Planning

Earlier this month, Google Cloud disclosed that it accidentally deleted the account of its customer UniSuper, a $125 billion Australian pension fund. According to a joint statement from Google Cloud and UniSuper, the deletion occurred due to an “inadvertent misconfiguration.” As a result, more than 600,000 pension fund users were unable to access their accounts for over a week. UniSuper had geographical redundancy built into its Google Cloud environment, according to the statement.

How, and Why, We Applied Machine Learning to Cove Continuity, Part 2

If you haven’t already read part 1, click here to do that first. If you look at the screenshots, they’re actually quite simple to understand. Anyone can easily identify whether the OS booted successfully at first glance. Look at the following examples and you’ll see what I mean : So, rather than the existing deterministic method, which relied on indirect evidence, we opted to use machine learning and neural networks to analyze and classify screenshots like a human being.

Feature Focus - N-central Filters

Join Paul Kelly from the N-able Head Nerds as he showcases the latest enhancements to the filtering options in N-central. Filters are a vital tool for MSPs, enabling the creation of device groups for targeted rules, feature deployments, and automation. In this video, you'll learn how to navigate and utilize these new filter capabilities to streamline your IT management processes. Key topics include.