Hall of Fame professional wrestler Paul "Mr. Wonderful" Orndorff said of his ascent to become one of the WWE's biggest stars of the 1980s that, "I knew where I wanted to go. I had a plan. I don't care what you do in life, you better have a plan." And for ITOps teams making new plan-or adjusting the sails on their existing ones-it's good to have insights that inform those plans.
At ScienceLogic, we’ve built our customer operations to ensure our customers have an excellent end-to-end customer experience, with a rock-solid plan for improving our customers’ ability to meet and exceed their desired business outcomes. And well, we must be doing something right: ScienceLogic has been recognized in this year’s TrustRadius ‘Best of’ Awards—through our customer’s direct feedback.
On October 3, 2022, the U.S. Cybersecurity & Infrastructure Security Agency (CISA) issued Binding Operational Directive (BOD) 23-01, Improving Asset Visibility and Vulnerability Detection on Federal Networks. The directive requires federal civilian executive branch (FCEB) agencies to deliver a series of procedures, reports, and process validations for continuous and comprehensive asset visibility by April 3, 2023. Thereafter, agencies must maintain compliance with the directive.
2023 started with a boost of positive energy after attending my first CES EDGE23 federal event sponsored by the GBEF (Government Business Executive Forum). As a sponsor of this year’s EDGE23 conference, I represented ScienceLogic as a co-moderator to a very relevant and thoughtful executive round table on navigating the challenges associated with ‘Continuous IT Modernization’.
Now you can experience our products—without scheduling a live demo or free trial. The ScienceLogic product tours are designed to give you a self-service ScienceLogic experience, so you can see for yourself first-hand how our AIOps & Observability solutions can help solve your organization’s hardest challenges.
A lot is expected of automation in IT environments in the next few years. By 2024 Gartner predicts IT automation will drive a 20% reduction in unplanned downtime and lower operational costs by 30%. At the same time, the efficiencies generated by IT automation and analytics will allow organizations to refocus 30% of their IT operations management resources from support to “continuous engineering.”
They say change is good. But in IT operations, change is also the number one cause of outages. According to the Uptime Institute, 49% of all service outages are attributed to configuration and change management errors. That's a lot of avoidable headaches. And because errors often have downstream effects, it may not be obvious what caused an outage, resulting in prolonged downtime that affects revenue-generating business services, results in service level agreement (SLA) penalties, and causes a loss of customer trust. And those costs add up quickly. Gartner figures the meter for an average downtime event runs at $5,600 per minute.
