Operations | Monitoring | ITSM | DevOps | Cloud

A walkthrough of the Slack-based SRE bot Mezmo's engineering team built on AURA, the open-source agent harness, running against Mezmo's own production tooling. Adrian Furlong shows the bot answering questions in a DM with tool calls visible inline, then in a shared channel where it reads the conversation before responding. He opens a fresh PagerDuty incident on camera. The webhook fires AURA, and within seconds, the agent posts a triage note back on the incident and a structured analysis in the dedicated incident channel.

See how Mezmo LiveTail helps teams move from passive log search to active, real-time investigation. In this demo, you'll watch live telemetry stream across services and environments, identify emerging issues as they happen, and use real-time context to troubleshoot faster before signals are delayed, buried, or lost in the noise. LiveTail is part of Mezmo's Active Telemetry platform — built for platform engineers and SREs who need immediate visibility into what's happening across their stack right now, not after the fact.

AI-powered root cause analysis only works when the data going into the model is clean, relevant, and structured. In this demo, we show how Mezmo's Active Telemetry approach helps engineers and SREs move from noisy application errors to immediate clarity. Using a restaurant ordering application running in Kubernetes, we trigger a database connection pool exhaustion issue and walk through two ways to investigate it with Mezmo.

This video shows how Mezmo's AI Assistant turns noisy telemetry into clear answers when errors spike. By preprocessing data and surfacing only the most relevant patterns, Mezmo quickly identifies issues like database connection failures or resource shortages and delivers actionable recommendations. Watch how AI-powered root cause analysis helps teams troubleshoot faster and with confidence. Mezmo's AI Assistant is built for platform engineers and SREs who need fast, reliable root cause analysis across high-volume telemetry pipelines — without manually sifting through noise.

Watch AURA autonomously respond to a production incident in real time—from building its reasoning context and querying PagerDuty and ClickHouse, to triggering a human-in-the-loop approval with the on-call SRE, to removing the stuck pod and validating remediation. Every behavior is defined in a simple config. AURA is Mezmo's AI-powered incident response agent built for platform engineers and SREs managing high-volume telemetry pipelines.