When most professionals hear the term “mobile device management,” they generally assume that an MDM can only remote control company-issued phones. Several years ago, this idea may have been accurate. But as the digital devices in our world have exploded in number, so, too, has the umbrella of what an MDM can remotely control. Now the right MDM can remote control practically any device with a screen and an interface.

How customer service automation helps your business Ask anyone walking down the street if they have had a bad customer service experience, and the answer will probably be “Yes!”. Customer service is the backbone of many businesses, but getting it right can be tricky. That is especially true for remote customer support. The customer should be valued, but translating that value into actionable procedures costs money and equally precious time.

Common issues with digital signages When it comes to digital signages, most businesses think about them from the same perspective they use when executing other collaterals, such as print advertisements. These business leaders prioritize branding: the look and feel of the signage should be faithful to the brand, any elements from the brand bible should be rendered accurately, and the tone of the copy should be consistent with the brand voice.

While many people may have a basic understanding of virtual reality (VR), most are not as familiar with the concept of augmented reality (AR). Virtual reality is a completely immersive experience that separates the viewer from the physical world through the use of a VR device that the user wears. In contrast, augmented reality typically uses a camera on a smartphone to add digital elements to a live view.