Operations | Monitoring | ITSM | DevOps | Cloud

Did you hear about the failed video conferencing project? During a global stakeholder meeting, an IT team deployed new video conferencing software without testing a default echo feature. Every participant heard their voice echoing back, disrupting the meeting until someone identified and fixed the setting. While relatively minor, this incident demonstrates how overlooked technical details can compromise professional operations. Consider the failed ERP rollout by a food distributor.

Who are the clinical and non-clinical stakeholders that need to be involved in scoping, planning, testing, implementing, and maintaining asset tracking (or asset management) systems in healthcare? Why is it important to bring these people in? When should they be brought in?

Willem Toren, Zebra’s Director of Operations for Distribution and Logistics in EMEA, made that clear when we were talking about his experience with Wi-Fi system performance in his high-tech, high-tempo warehouse setting. “A stable connection is a must within a facility like ours,” he continued before noting that a stable Wi-Fi connection can remain elusive, even if you’re doing all the right things.