With the pandemic and the new challenges it posed, it's safe to say we all felt like 2020 was a tumultuous year. In spite of the losses and hurdles we've faced, the resilience of humankind is helping us adapt and keep moving forward. At Zoho, we've adapted, too, and have switched to working remotely to ensure smooth transaction of our services. With the help of our customers' feedback, we were able to roll out almost all the features we had planned for the year.

The year 2020 was a tough one and tested the grit and resilience of the human race. Organizations across the globe had to prioritize the safety of employees, customers, and associates. The rapid response to COVID-19 has enabled millions to work remotely because of advanced cloud computing technologies supplied through public cloud services like Amazon Web Services (AWS) and Microsoft Azure.

2020 was a whirlwind of a year that took all of us by surprise. As we transitioned to working from home and virtual meetings, we reorganized our priorities, listened to your feedback and requirements, and worked around the clock to deliver a hassle-free monitoring experience. Here's a quick recap of the features we rolled out last year, and a brief note on our plans for 2021.

2020 has definitely been new, different, strange, unpredictable, and more. With new normal becoming a buzzword, adapting and surviving through these challenging times has been quite a task. We, at Site24x7, prioritized the safety of our employees, their families, and all our customers and business associates at the outbreak of the coronavirus (COVID-19). At the same time, customer queries and their feature requests were handled to manage the sudden surges in demand for existing and new features.

Compared to other years, 2020 has been a lot different in every single aspect; from how we all interacted to how we operated, everything changed. It was the year where the adjective "unprecedented" was overused. As the world embraced remote work policies, the only thing that remained unchanged was the fact that we operated uninterrupted and our customer support kept churning out replies to customers’ questions. It was business as usual for us.